Allofresh Driver Application
How we collect, use, and protect your information
Welcome to Allofresh Driver.
This Privacy Policy explains how Allofresh ("we", "our", or "us") collects, uses, stores, processes, and protects your personal information when you use the Allofresh Driver mobile application ("Application").
By accessing or using the Application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
We may collect and process the following categories of information:
2.1 Account Information
The following personal information is accessed by the Application to support your driver account and delivery operations:
2.2 Device Information
We may collect device-related information to support operational functionality and diagnostics, including:
2.3 Location Information
Allofresh Driver collects and processes precise location data to support delivery and logistics operations in real-time. Location data may be collected when:
The collected location data may include:
We process your personal data based on the following legal grounds in accordance with applicable data protection laws, including Indonesia's Personal Data Protection Law (UU No. 27 Tahun 2022):
4.1 Delivery Operations
4.2 Operational Monitoring
To enable operational visibility and monitoring by Allofresh dispatchers, logistics teams, and operational systems.
4.3 Service Improvement
To improve application functionality, operational efficiency, service quality, and user experience.
4.4 Communication
To communicate with users regarding delivery operations, account activities, system notifications, updates, support inquiries, and service-related announcements.
4.5 Security and Fraud Prevention
To detect, investigate, prevent, and address fraud, misuse, security incidents, unauthorized access, or other harmful activities.
4.6 Legal Compliance
To comply with applicable laws, regulations, legal obligations, and lawful requests from authorities.
We may share your information with trusted third parties only when necessary for operational purposes, including:
All third parties are contractually required to maintain the confidentiality of your information and comply with applicable data protection obligations.
We may also disclose information when required by law, regulation, court order, or to protect our legal rights, the safety of our users, or the public.
We retain personal information and location data only for as long as necessary to fulfill the purposes described in this Privacy Policy. Retention periods are determined based on:
When data is no longer required, it will be securely deleted or anonymized.
We implement reasonable administrative, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
In accordance with applicable data protection laws, including UU No. 27 Tahun 2022, you have the following rights with respect to your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Deletion
Request deletion of your personal data, subject to retention requirements.
Right to Object
Object to certain types of processing, including legitimate interest processing.
Withdraw Consent
Withdraw consent at any time without affecting prior lawful processing.
Location Controls
Manage or revoke location permissions through your device settings at any time.
To exercise any of the above rights or for any privacy-related concerns, please contact us at:
The Application may use third-party services including mapping services, analytics providers, cloud hosting providers, notification services, and other operational support platforms. These third parties may collect and process information in accordance with their respective privacy policies.
We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
Any changes will be communicated within the Application or through other appropriate channels. The effective date at the top of this document will be updated accordingly.
Continued use of the Application after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.